Terms of Service

1. Acceptance of Terms

By accessing and using Better Health Group (ABN: 62 676 639 759)'s website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Description of Services

Better Health Group (ABN: 62 676 639 759) provides allied health services including but not limited to:

• Physiotherapy
• Chiropractic care
• Clinical Pilates
• Dietetics and Nutrition
• Remedial Massage
• Occupational Therapy

These services are provided by qualified, registered healthcare professionals. Our website is for informational purposes only and does not replace professional medical advice.

3. Professional Advice Disclaimer

Information provided on our website is general in nature and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional for advice regarding your individual situation. Never disregard professional medical advice or delay seeking treatment based on information from our website.

Our practitioners are qualified and registered with relevant professional bodies (AHPRA, Dietitians Australia, etc.). However, healthcare outcomes cannot be guaranteed, and treatment results vary depending on individual circumstances.

4. Appointment Booking and Cancellation

• Booking: When you book an appointment online or by phone, you are making a binding commitment to attend. We will send you a confirmation.
• Cancellation Policy: Appointments cancelled with at least 24 hours' notice incur no charge. Cancellations with less than 24 hours' notice, or no-shows, may incur a cancellation fee (generally the full appointment cost).
• Rescheduling: You may reschedule your appointment, subject to availability. Please provide at least 24 hours' notice.
• Clinic Cancellations: In the rare event we must cancel, we will notify you as soon as possible and offer an alternative appointment.

5. Payment Terms

• Payment: Payment is due on the day of your appointment unless alternative arrangements have been made. We accept cash, card, and electronic transfer.
• Health Fund Rebates: We are accredited with most major health funds. Rebate amounts vary depending on your policy. Please bring your health fund card to confirm coverage.
• Medicare Rebates: Some services (e.g., Dietetics) may be eligible for Medicare rebates with a valid referral from your GP.
• Late Payment: Overdue payments may incur interest or legal action as permitted by law.

6. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete health information
• Disclose any relevant medical conditions, medications, or allergies
• Inform your practitioner of any changes in your health or medications
• Follow treatment advice and exercise recommendations as prescribed
• Inform your practitioner if treatment is not meeting your expectations
• Respect the clinic's policies regarding attendance and behaviour

7. Limitation of Liability

To the maximum extent permitted by law, Better Health Group (ABN: 62 676 639 759) and its practitioners, staff, and agents are not liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or data
• Personal injury or health outcomes resulting from treatment
• Any claim arising from your use of our website or services

Nothing in these terms excludes or limits our liability for death, personal injury, or fraud, as such limitations may not be enforceable under law.

8. Assumption of Risk

By receiving treatment from our practitioners, you acknowledge that all healthcare carries some risk. You assume responsibility for any risks associated with your treatment and agree that you have been fully informed of potential risks by your practitioner before proceeding.

9. Website Use

You agree not to:

• Engage in any unlawful conduct
• Harass, abuse, or harm any person
• Breach intellectual property rights
• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or harmful code

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Better Health Group (ABN: 62 676 639 759) or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, modify, or distribute this content without our permission.

11. Confidentiality

All personal and health information is kept strictly confidential in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Exceptions include disclosures required by law or with your explicit consent.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, accuracy, or practices of linked sites. Use external links at your own risk, and review their terms and privacy policies.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Western Australia, and you irrevocably submit to the jurisdiction of the courts of Western Australia.

14. Complaints and Disputes

If you have a complaint about our services, please contact us immediately:

• Phone: 0422 326 254
• Email: riverton@betterhealthgroup.au

We will investigate and respond to your complaint within 30 days. If you are not satisfied, you may lodge a complaint with relevant professional bodies (AHPRA, Dietitians Australia, etc.) or seek legal advice.